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Jewelry Questions

MATERIALS

Q: What materials do you use?
A: Most of Erica's designs are in Sterling Silver or Gold Fill unless otherwise noted. 

Q: What is Gold Fill?
A: Gold fill is an actual layer of gold which is pressure bonded to another metal. It is not gold plated and contains more gold than gold plated. Gold fill does not rub off or turn colors and can be worn by anyone who can wear gold without worry of allergic reaction. It will last as long as 14kt gold.

Q: How thick are your discs?
A: With the exception of the long rectangle charms, all discs are 24 gauge (.025", .635 mm). The long rectangle charms are 20 gauge (.0375", .953 mm). Erica's jewelry is designed to be dainty and lightweight. If chunky thick jewelry is your thing, her designs might not be right for you.

CARE INSTRUCTIONS

The best way to preserve the luster of your jewelry is to store it in a cloth jewelry pag or plastic bag. We do not recommend swimming in the jewelry. Avoid contact with lotion, chemicals, etc..

Q: How do I care for my Sterling Silver Jewelry?
A:All Sterling Silver will eventually oxidize and tarnish but can be restored to luster with proper polishing. The easiest way to clean smooth or polished silver is with a clean soft cloth. Silver is a very soft metal so never use a tissue to polish as it can leave tiny scratches on the surface. A 100% cotton cloth or flannel cloth is recommend.

To clean brushed Sterling Silver pieces, scrub gently with a toothbrush dipped in a little baking soda and water, rinse, and blot dry with a soft towel or cloth.

You can also prevent tarnish by storing your jewelry when you aren't wearing it to protect it from air and light. Chlorine can damage Sterling Silver so don't forget to remove when swimming.

Q: How do I care for my Gold Fill Jewelry?
A:  To clean gold filled jewelry, simply use a 100% cotton cloth or flannel cloth and gentlly polish the surface.

Q: My jewelry broke. Can I return it to have it repaired?
A: All ESD products are guaranteed for normal wear for up to 60 days.

If your jewelry breaks due to defect, please contact us and let us know how it broke so that we can resolve by either repairing or replacing.

If your jewelry broke due to reason other than defect (example: it was caught in your zipper, your child yanked it off your neck), it is not covered under the warranty. We can then review repair at a minimum cost or replacement at your expense.

After 60 days, jewelry is no longer covered for normal care. We'd be happy to discuss repairing or replacing for a charge. Please note, we do not repair chains after 60 days. 



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